United States & Canada

Shipping costs are calculated using the parcel weight and destination, and will be shown at the checkout. 

All orders placed Monday-Thursday before 12noon (EST) will begin processing and ship within 48 hours (excluding public holidays), pending availability and credit card authorization. All orders placed Friday pm, Saturday or Sunday will begin processing and ship on Monday.

We will contact you if, for any reason, the product you have selected is currently out of stock or if additional identification is needed for credit authorization.

UK, EU & ROW

If you are outside the USA and Canada, please use our International Webstore to place your order.

Receiving Orders

Although each item we post out is carefully wrapped, damage can sometimes occur during transit; always check parcels over before accepting or signing for them, and if you suspect any damage may have occurred, either refuse delivery or ask to sign for the parcel in ‘damaged’ condition. Unfortunately, we cannot process any claims for damaged items that have been signed for or accepted as being in good condition.

We take your privacy and the security of any data you entrust us with very seriously; you can find full details of how we protect your information on our Privacy Policy page.

Here at Pyranha, we’re incredibly proud of the products we make and the attention to detail and workmanship that goes into making them; every item is subjected to stringent quality tests during production and thoroughly checked over before being sent out to ensure you get a product you can rely on.

Unfortunately, no test can be 100% accurate, and sometimes things do slip through the net; it is for this reason that we provide a 12 month warranty on everything we make to give you complete peace of mind. Read on for advice on how to initiate a warranty claim:

Boats

For any Returns or Warranty Claims relating to a Pyranha kayak, in the first instance please contact the dealer from which you originally purchased the boat; a full list of current Pyranha dealers can be found on the Find a Dealer page of this website. The dealer will process the Return or Warranty, making an assessment of any faults and arranging a repair or replacement where necessary.

If for any reason you are dissatisfied with your dealer’s response, please don’t hesitate to Contact Us directly providing your full contact details, a description of the fault and how it occurred (including whether anyone else witnessed the fault occurring) and where possible, photographs clearly showing the fault area. We will also require the serial number of the boat, the date and location it was purchased and a copy of your proof of purchase.

Web Store Purchases

Unwanted Items or Exchanges

If within 30 days of order you decide you no longer want an item or wish to exchange it for something else, please return the product to us at the address below in an unused condition with all the original packaging and labels.

Web Store Returns
Pyranha US Inc, 2000 Jonesborough Rd,
Erwin, TN 37650

Be sure to include your full contact details and original order number in the package and use a secure, tracked delivery method as we cannot be held responsible for non-arrival of returned goods. Please note that you will be responsible for all postage costs incurred.

In the case of an exchange request, make sure to include a note of what you wish to exchange the item for; if there is any price difference involved, please be aware that we may need to contact you to take payment or arrange a partial refund.

For returns of unwanted items, once your parcel arrives with us we will check the items over, and providing they are in a re-saleable condition, a refund of the original purchase price of the products will be issued.

Incorrect or Faulty Items

If you believe you have received an incorrect or faulty item, please Contact Us quoting the order number, which items you believe to be faulty (including any relevant photos of the fault) and your full contact details. A member of our Customer Service Team will then get back to you within 2 working days detailing the next steps.